Contact Us

Contact TolyTolly

We’re here to help with product questions, order updates, shipping, returns, and prescription verification.

Email Support

For order-related questions, please include your order number and the email address used at checkout. Photos may be helpful for product or package issues.

Response Time

Our team typically replies within 24 business hours. During weekends, public holidays, or major sales events, replies may take a little longer.

Order Tracking

Once your order has been dispatched, we’ll send a shipping confirmation email. You can also select Track My Order from the navigation menu to view the latest status.

Returns & Quality Issues

Returns, replacements, or refunds are available only for verified product quality issues reported within 14 days of delivery. Products without a quality issue are not eligible, including unopened products. Please keep the affected lenses and all packaging until the case is resolved. See our Returns & Refunds Policy for full details.

Business Information

TolyTolly is operated by Glowvia Prime Inc.
30 N Gould St Ste R
Sheridan, WY 82801
United States