Shipping Policy

Order Processing

Most orders are processed within 24 business hours after we successfully receive your order and any required information.

Orders placed during weekends, public holidays, major sales events, or periods of unusually high demand may require additional processing time. Processing time and delivery time are separate.

United States Delivery

Standard delivery to the United States usually takes approximately 9–15 business days after dispatch. Delivery times are estimates and are not guaranteed arrival dates.

Customs clearance, local carrier delays, severe weather, public holidays, or other circumstances outside our direct control may affect delivery.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email. To check the latest status, select Track My Order from the navigation menu on the TolyTolly website.

Shipping Address

Please make sure your shipping information is complete and accurate before submitting your order. TolyTolly cannot guarantee delivery if an incorrect or incomplete address is provided.

If you notice an error shortly after placing your order, contact us as soon as possible at clientservice@tolytolly.com.

Delivery Delays

If tracking has not updated for an extended period or your parcel is significantly delayed, email our team with your order number so we can help investigate.

Customs & Local Requirements

International orders may be subject to customs processing or local import requirements. Any applicable customs procedures may affect the final delivery time.

Need Help?

Email clientservice@tolytolly.com and include your order number. Our team typically replies within 24 business hours.