FAQ
TOLY TOLLY Product FAQs
"Double Aesthetics, Captured in Your Eyes"
About Wearing and Care
Q1: How to wear Toly Tolly contact lenses?
Step 1: Gently Unveil "Dual Aesthetics"
Wash and dry your hands thoroughly. Remove the lens from the packaging and confirm the correct side (the edge should curve like a bowl for the correct side).
Step 2: A Ritual for Your Eyes
Use your middle finger to lift the upper eyelid and your ring finger to pull down the lower eyelid. Place the lens on your fingertip, look straight ahead, and gently place it onto your pupil.
Step 3: Dynamic Adjustment
Rotate your eyes up, down, left, and right to allow the lens to settle naturally. Close your eyes for 10 seconds to feel the "hydrating embrace."
Step 4: Complete the Dual Transformation
Repeat the steps to adorn your other eye with Toly Tolly's charm!
Q2: How to remove Toly Tolly lenses?
Step 1: Gentle Touch with Your Fingertips
Clean your hands, then use two fingers to gently pull your upper and lower eyelids apart to expose the edge of the lens.
Step 2: The Sliding Removal Method
Look upward, use your index finger and thumb to gently pinch the lens, slide it down to the white part of your eye, and remove it (avoid pulling forcefully).
Toly Tolly Tip: Pair with the AquaCore™ Moisturizing Lens Case to keep your lenses fresh as new!
About Product Features
Q3: Does Toly Tolly offer prescription lenses?
Yes! We offer lenses from 0.00 to -10.00 (including non-prescription decorative options).
Special Note: First-time wearers are advised to consult an optometrist and start with the "Toly Daily" series (daily disposable) to adapt to your eyes.
Q4: Why does the actual color differ from the website display?
Toly Tolly's colors are inspired by "light and shadow magic"—
Due to environmental lighting, natural eye color, and makeup layers, the lenses may display dual tones (e.g., "Misty Grey" can appear gray or blue).
**Brand Philosophy:**
"Your eyes should transcend expectations."
If you have concerns about the lenses, please contact customer service within 24 hours of receiving the product and include a natural light photo of yourself wearing them.
Safety and Comfort Guide
Q5: What to do if my eyes feel uncomfortable after wearing?
- Remove the lenses immediately and soak them in Toly Care+ solution for 24 hours, gently rubbing both sides.
- Check if the lens is damaged or inside out (edges flaring outward indicate the wrong side).
- If discomfort persists, discontinue use and consult an eye doctor.
Q6: Toly Tolly Safe Wearing Guidelines
"8-Hour Aesthetic Rule":** Wear lenses for ≤8 hours daily. Beginners should start with 4 hours and gradually increase.
"Makeup Sequence": Put on lenses before applying makeup and remove them before makeup removal.
"Water-Free Zones": Avoid wearing lenses while swimming or in hot springs.
"Exclusive Use": Lenses are for personal use only—no sharing!
Lens Care Guide
Q7: How to care for Toly Tolly lenses
"Fingertip Ballet": Add 3 drops of Toly Care+ solution to your palm and gently rub the lens in a circular motion for 10 seconds.
"Case Refresh": Replace the solution every time and boil the lens case for disinfection once a week.
"Hibernation Mode": When not in use, replace the solution in the case every 3 days.
"Fragile Aesthetics": Avoid contact with nails or sharp objects!
About Orders and Shipping
Q8: Can I modify my order after placing it?
Toly Tolly orders are as efficient as "customized eyes"—once the production process begins (approximately 15 minutes), changes to address, prescription, color, or quantity cannot be made. Please confirm all details before submitting.
Q9: How long does delivery take?
Global "Eye" Travel:** 10-20 business days.
Q10: Do you accept returns or exchanges?
"Perfection Guarantee": If there is a quality issue, please submit photos and a description of the lenses within 24 hours of receiving the product. We will respond promptly.
"Color Adventurers": Returns or exchanges due to personal preferences (e.g., color differences) are not accepted. However, we welcome you to join the [#TolyYourStory] community to explore the diverse possibilities of our lenses!