Shipping Policy — Order Processing
Most orders are processed within 24 business hours after your order and any required information have been successfully received.
Orders placed during weekends, public holidays, major sales events, or periods of unusually high demand may require additional processing time.
Please note that processing time and delivery time are separate.
United States Delivery
Standard delivery to the United States usually takes approximately 10–20 business days after dispatch.
Delivery times are estimates rather than guaranteed arrival dates.
Actual delivery may occasionally be affected by customs clearance, local carriers, severe weather, public holidays, or other circumstances outside our direct control.
Order Tracking
Once your order has been dispatched, we will notify you by email.
To check the latest shipping Tracking, go to the navigation menu on the TolyTolly homepage and select Order Tracking.
Shipping Address
Please make sure your shipping information is complete and accurate before submitting your order.
TolyTolly cannot guarantee delivery if an incorrect or incomplete address is provided.
If you notice an error shortly after placing your order, please contact our customer service team as soon as possible.
Delivery Delays
Most orders arrive within the estimated delivery window.
If your Order Tracking has not updated for an extended period or your parcel is significantly delayed, please contact our customer service team and we will help investigate the shipment.
Customs & Local Requirements
International orders may occasionally be subject to customs processing or local import requirements.
Any applicable customs procedures may affect the final delivery time.
Need Help?
If you have questions regarding your shipment, please contact our customer service team and include your order number so we can assist you more efficiently.
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