RETURN & REFUND POLICY

Return & Refund Policy 

We strive to ensure customer satisfaction with every purchase. Please review our return and refund policy below before requesting a return.

1. Eligibility for Returns

Returns are accepted under the following conditions:

• The product is unopened and remains in its original packaging.
• The item received has defects, is incorrect, or is missing from the order.
• The return request is made within 14 working days from the delivery date.

2. Non-Returnable Items

We do not accept returns in the following cases:

• Opened, used, or damaged products not due to our fault.
• Color differences caused by screen settings or individual eye color variations.
• Returns due to personal preference or change of mind.

3. Return Process

• Contact Us: Provide the order number, problem description and relevant photos.
• Approval: After review, we will confirm whether your request qualifies for a return.
• Shipping the Product: If approved, you must return the item at your own expense. We recommend using a trackable shipping serviceto ensure safe delivery.
• Inspection & Refund: Once we receive and inspect the item, a refund (excluding shipping fees) will be processed within 2 business days.

4. Refund Details

• Refunds apply to product cost only(shipping fees are non-refundable).
• Refunds will be issued via the original payment method.
• Processing time may vary depending on your payment provider.

If you have any questions, please contact email clientservice@tolytolly.com